ShoreTel

4ipnet Hospitality Solutions

Retain Hotel guests with easy to use & managed Wi-Fi

 

Hospitality: Overview

INTRODUCTION: SURGING DEMAND FOR WIRELESS CONNECTIVITY 

According to a survey conducted by Hotels.com Amenities,Wi-fi is the most important amenity for hotel -goers.!!!

34% of the leisure travelers said free Wi-Fi was the number one factor in choosing a hotel while 56% of business travelers said free Wi-Fi was their number one must-have amenity.

Hotel guests use Face Time or Skype to have live video chat with friends, families or clients. They also watch HD video streaming and share photos on social media with Wi-Fi-enabled mobile devices. All of these applications consume a large amount of bandwidth. Therefore, it is no doubt that in addition to providing Wi-Fi, the performance of Wi-Fi services is becoming standard in the hospitality industry. 

Whether enjoying vacations or taking business trips at hotels, guests are strict about Internet service, expecting free and reliable Wi-Fi access. Interruptions are not acceptable, and will cause dissatisfaction. As a result, hotels will suffer the loss of repeat customers.

To overcome the challenges and maintain a high-quality Wi-Fi experience, a managed wireless LAN is the best solution.

Benefits

 COMMON ISSUES OF HOTELS' WI-FI NETWORKS

Once hotels decide to deploy WLANs, problems often encountered are:

  • Complicated account creation and separate room/Wi-Fi bills create additional workload for IT staff
  • Access points distributed across the hotel property are difficult to individually manage and maintain
  • Poor quality of Wi-Fi due to unmanaged Wi-Fi infrastructure
  • Anyone can get Wi-Fi access easily, including those who are not guests of the hotel
  • Login is troublesome for guests carrying multiple devices
  • Users experience Wi-Fi interruptions while moving around hotel property
  • Multiple business travelers need to connect to their companies via VPN at the same time

 

 4IPNET'S WIRELESS LAN SOLUTION FOR HOSPITALITY

With 4ipnet’s hospitality solution, hotels are able to manage wireless networks while delivering great customer experience with reliable and mobile Wi-Fi.

4ipnet delivers a comprehensive solution with:

  • Integration with Micros Opera PMS allows simple Wi-Fi login with guest details and enables consolidated room bills
  • Centralized AP management for maintenance or troubleshooting purposes and guarantees reliable connectivity
  • User management such as role-based traffic policies
  • Secure User Authentication with customizable login and logout pages
  • Simplified single-account access for multiple devices
  • Wi-Fi tickets printed with QR Code for quick login
  • Fast roaming provides seamless transitions between APs and enables greater mobility
  • Support for multiple public IPs for specific cases, such as simultaneous external VPN connections

In summary, given that Wi-Fi performance and reliability is crucial to the continued success of a hotel in today’s smartphone and tablet environment, hotels must be able to manage its wireless users and traffic. From the hotel guests to the employees and staff, 4ipnet brings a solution considering all facets, making Wi-Fi simple to deploy, easy to use, and effortless to maintain.

 

 DEPLOYMENT SCENARIO