REC Call Recorder
Our cutting-edge call recording system is the ultimate solution for businesses seeking to optimize their call management process. Our software provides detailed information for every call made, ensuring that your team has access to all the necessary data at a moment's notice. Our solution supports leading phone system Models including Mitel, Cisco, Avaya, Grandstream, NEC, Alcatel & Microsoft Teams.
- Compliance: Meet regulatory compliance requirements by ensuring that all interactions are logged and recorded
- Call Center Agent Coaching: Develop call center agent skills to improve the customer experience by reviewing previous recordings
- Powerful Search: Quickly find all relevant phone conversations using multiple filters on an intuitive web user interface
- Detailed Analytics: Provides full visibility of all call center operations such as call volume, average duration and abandoned or missed calls
- Optimize Agent Efficiency: Improve customer satisfaction by ensuring call center agents are operating optimally
- Simple GUI: Easy to use GUI which can be handled by end users without the involvement of the IT department
Our call recording feature allows users to play back any recorded call with just one click. What's more, users can adjust the playback speed of the recorded audio clip, enabling them to listen to it at their own pace. When users need to download a recorded clip, the process is streamlined and simple. In addition to these features, our system enables filtering calls by date, extension number, and called party number, making it easy to find the exact call needed. With our intuitive user interface, users be able to navigate through your call history with ease.
What's more, our system offers detailed information for each and every call, including the time, duration, local party, and remote party involved. All this information is displayed in one window, allowing users to access everything they need without having to search through multiple screens.
We understand that time is of the essence when it comes to call management. That's why we've designed our software to provide businesses with all the necessary information as quickly and efficiently as possible. Whether you're a small business owner or a large corporation, our call recording system is the perfect solution for your needs. If you're looking for a powerful call recording system that can provide in-depth information for every call made, look no further than our software. With our easy-to-use interface and comprehensive features, you'll be able to streamline your call management process and focus on what really matters – growing your business.
Click here to download the datasheet
Contact us for a demo and quotation.
